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Hello,
Any notifications triggered from an backend action (adding attendee's to events etc) are not being send out in the customers language - only the default notification is sent. Is there a work around for this?
Note: this is also an issue when using the Employee panel.
Hi Miriam
Notifications language is recognized by the language of the booking form used. Since you are performing these actions from the backend no booking form is used, and there is nothing to trigger the translated notification to be sent out.
That's what I thought. We do use 2 languages in the the "default" notifications so we can still communicate cancelations & changes to our customers. We were very happy when the update meant we could translate the notifications and it's a real shame that this functionality isn't 100% (yet).
What would be good is for the customers profile to be set to the language used when they made their first booking and for notifications to use that rule. Customers could also then update their preferred language in the customer panel. I'll add a feature request for this :)
Thank you
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!