We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I set up an Employee. It seems fine.
Next, under Services, I set up a Category. Then I added a Service but when I get to the Employee field, no employee shows up in the dropdown. It just says "No Data". I can't save the service because I can't assign an employee.
Also when attempting to add the Service, I am able to choose the category I had just created. But, when I go back to the Service screen, no categories show up.
Hi, Chip,
Thank you for choosing Amelia.
It could be that you created a Customer or Employee with the same email address that your Admin user has, and that resulted in mixed permissions, that's why Amelia doesn't show you Events since it can't recognize you as Admin.
So, what you can do to fix that:
1. Please check in your Customers/Employees list if there is a customer/employee with your WP Admin's email address. If so, delete this customer or employee and check if you can see and create Events afterward.
2. If this doesn't help, please create a new Admin user with an email address that wasn't used in Amelia before, and try to create Events under this user. If that works, please access your database, the wp_amelia_users table (it can have another prefix rather than wp_ depending on your database), and edit your current Admin user - delete any additional roles, leaving only the Admin one.
If that doesn't help, please provide us with a temporary WP Admin login (it should be a new one, not the one that you currently use). You can post credentials as a private reply to this ticket.
Looking forward to hearing from you.
My server uses the GridPane 6G Web Application Firewall. When you mentioned that the server was not allowing Amelia API calls, I experimented with the 6G WAF settings. By turning off "Block Bad Requests", the problem seems to have gone away.
Chip,
Thank you for sharing your solution with us, that might be very helpful for other users.
Please let us know if you have any other questions.
Best Regards.