We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Sorry to make this ticket public, but would someone be able to look at PRIVATE TICKET #2853206 yesterday. The purchase code I have from Envato doesn't allow me to submit a support ticket. I still can only submit a pre-sales ticket even though the plugin was paid for which I think pre-sales takes less priority.
Thanks,
M
Hi, OmegaPrime,
Thank you for choosing Amelia.
As I already mentioned in the private ticket, we will need you to provide the email address that was used for the purchase.
Looking forward to hearing from you.
Hi,
I will update that ticket now as I only received an alert for this ticket and not that one.
Thank You.
OmegaPrime,
I'm sorry, I just found your private ticket (somehow it's not added to your profile, that's why it's a bit confusing.
I believe my colleague Ivana will help you with that at the earliest possible time.
Best Regards.
Hi Liza,
Thank You Ivana did reply.