Sorry to make this ticket public, but would someone be able to look at PRIVATE TICKET #2853206 yesterday. The purchase code I have from Envato doesn't allow me to submit a support ticket. I still can only submit a pre-sales ticket even though the plugin was paid for which I think pre-sales takes less priority.
Hi,
Sorry to make this ticket public, but would someone be able to look at PRIVATE TICKET #2853206 yesterday. The purchase code I have from Envato doesn't allow me to submit a support ticket. I still can only submit a pre-sales ticket even though the plugin was paid for which I think pre-sales takes less priority.
Thanks,
M
Hi, OmegaPrime,
Thank you for choosing Amelia.
As I already mentioned in the private ticket, we will need you to provide the email address that was used for the purchase.
Looking forward to hearing from you.
Hi,
I will update that ticket now as I only received an alert for this ticket and not that one.
Thank You.
OmegaPrime,
I'm sorry, I just found your private ticket (somehow it's not added to your profile, that's why it's a bit confusing.
I believe my colleague Ivana will help you with that at the earliest possible time.
Best Regards.
Hi Liza,
Thank You Ivana did reply.