We are facing a problem with booking plugin. We have updated the business working time in setting to be from Sunday to Thursday 20:00 to 22:00. However, when someone want to make booking in website they will see the working time is from 9 AM to 5 PM. We have tried to change employee working time but we can only choose it to be from 9 AM to 5 PM.
Please make sure that your W time zone is set to the City and not to the UTC format.
Also, please make sure that theres' no other user with the same email address as your Admin has because it can cause the problem that you cannot change the Employee's working hours. If there's an Employee or a Customer with the same email address, please delete this user, clear the site cache, and try to change the Employee's working hours in the Employee's profile to 20.00-22.00 again.
If that doesn't help, please provide us with a temporary WP Admin login for further investigation. You can post the credentials as a private reply to this ticket.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Hello,
We are facing a problem with booking plugin. We have updated the business working time in setting to be from Sunday to Thursday 20:00 to 22:00. However, when someone want to make booking in website they will see the working time is from 9 AM to 5 PM. We have tried to change employee working time but we can only choose it to be from 9 AM to 5 PM.
Please support on that.
Thanks
Hi, Mohammad,
Thank you for choosing Amelia.
Please make sure that your W time zone is set to the City and not to the UTC format.
Also, please make sure that theres' no other user with the same email address as your Admin has because it can cause the problem that you cannot change the Employee's working hours. If there's an Employee or a Customer with the same email address, please delete this user, clear the site cache, and try to change the Employee's working hours in the Employee's profile to 20.00-22.00 again.
If that doesn't help, please provide us with a temporary WP Admin login for further investigation. You can post the credentials as a private reply to this ticket.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Best Regards.
Hi Liza,
Many thanks for your support. Changing time zone to a city has solved the issue.
Thanks
You are most welcome
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!