We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2853916
Working time is not updated in website
Closed

Comments

  • Mohammad Alzayer started the conversation
    August 20, 2021 at 6:36pm

    Hello,


    We are facing a problem with booking plugin. We have updated the business working time in setting to be from Sunday to Thursday 20:00 to 22:00. However, when someone want to make booking in website they will see the working time is from 9 AM to 5 PM. We have tried to change employee working time but we can only choose it to be from 9 AM to 5 PM.


    Please support on that.


    Thanks

  • [deleted] replied
    August 22, 2021 at 6:20pm

    Hi, Mohammad,

    Thank you for choosing Amelia.

    Please make sure that your W time zone is set to the City and not to the UTC format.

    Also, please make sure that theres' no other user with the same email address as your Admin has because it can cause the problem that you cannot change the Employee's working hours. If there's an Employee or a Customer with the same email address, please delete this user, clear the site cache, and try to change the Employee's working hours in the Employee's profile to 20.00-22.00 again.

    If that doesn't help, please provide us with a temporary WP Admin login for further investigation. You can post the credentials as a private reply to this ticket.

    We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.

    Best Regards. 

  • Mohammad Alzayer replied
    August 25, 2021 at 10:58am

    Hi Liza,

    Many thanks for your support. Changing time zone to a city has solved the issue.

    Thanks

  • [deleted] replied
    August 25, 2021 at 1:42pm

    You are most welcomesmile.png

    If there is anything else we can assist you with please don't hesitate to open a new ticket.

    Have a wonderful day!