We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have created custom fields to ensure that users need to accept the privacy policy before confirming their booking.
The issue is, that I need to make sure users always have to accept this no matter which appointment or event they book. It is a GDPR requirement to ask users for consent before saving their data. But the field does not automatically appear when I create a new service or event. I have to remember to manually add every new event to the custom field. This is especially bad for events since new events will be added on a regular basis.
I am making this site for a client and I am afraid the risk of user error (forgetting to manually add the custom field every time she creates an event) will be high, and this would mean not being GDPR compliant.
I am not sure if it is a bug or working as intended, but is there any plan to fix it or add a feature that allows you to make sure the field will always be added?
BR Sanna
Hi, Sanna,
Thank you for choosing Amelia.
Yes, I'm afraid, at the moment Custom fields cannot be assigned to the newly created Services automatically, therefore, you have to go to the Amelia -> Customize -> Custom fields page and assign them manually by clicking to the new Services or to the "All Services" option.
You can suggest that as a feature request here, or check if this request was already submitted and vote for it.
Please let us know if you have any other questions.
Best Regards.