We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi TMS,
I need a solution to offer my clients a clip credit system of 10x training.
Every time a client book a session 1x credit should be deducted from the client's credit amount. This is a very needed service for our clients, please advise how to fix it.
Best Regards
Martin
Hi Martin
Thank you for reaching out to us.
We do have blocks of lessons in the form of Packages of Services, a feature available in Pro and Developer licences. Via Packages, you can combine multiple services, and even discount them, to offer them as a "bulk" to your clients. Within Packages, you can choose which Services you'd like to join, how many appointments will a client have available to book (example: 3 appointments in the span of one month for each service), and even choose whether there will be a discount or not for the Package of Services.
Dear Blazenka,
Thank you for your quick reply, I think you misunderstand my question!
1. client buys 10x sessions/event bookings with no date expiration. Every time the client book one event the credit will be subtracted from the client "clip card/credits"
I do not see that as an option in your packages.
Best Regards
Martin
Martin I am looking into the same thing and am now considering to combine Amelia with Woocommerce for which there is an extension for both clip cards, gift certificates and coupons. It would also open up for the possibility to sell them on the website and automatically generate codes to be used. In this case you would disable the coupons for Amelia and use the one for Woocommerce in checkout.
Hi, Martin,
Blaženka is out of the office today, therefore I will respond to your question.
Probably, that can be achieved with Coupons, for example: a Customer purchases 1 Appointment for the price of 10 Appointments and receives Coupons for the remaining 9 Appointments that he/she can freely book without any deadlines or limitations. However, it won't work if you have too many Customers since it will be hard to monitor the Coupon usage.
Otherwise, you can suggest that as a feature request here, or check if this request was already submitted and vote for it.
Best Regards.
Hi again, Sanna,
Thank you for sharing with us.
Yes, unfortunately, at the moment we don't have integrations with these extensions.
It probably can be done with some custom work, but our developers are very busy at the moment, so they won't be having the time for custom work in the near future.
But we can recommend these services for customization:
https://codeable.io/?ref=l1TW1
https://wpkraken.io/?tms-plugins
They do work with Amelia, so please contact them if consider customization as a possible solution.
Best Regards.