Hey everyone!
With the holiday season upon us, we want to share our upcoming working hours:
- New Year: Our team will be off on January 1st and 2nd. We’ll be back on Friday, January 3rd, to respond to any messages received during this time.
- Weekend: As usual, we don’t work on weekends, so January 4th and 5th will also be non-working days.
- Orthodox Christmas: Our office will be closed on Monday and Tuesday, January 6th and 7th for the holiday.
After that, we’ll return to our regular schedule and assist you as quickly as possible.
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.
Thanks a bunch for your understanding and support!
Warm regards and happy holidays!
TMS
Hi Team,
we want to deactivate this plugin because we are not using the plugin from quite sometime now. And from the credit card payment was deducted of Rs. 4513. I Request you to kindly refund this amount as currently we are not using this anymore.
Please request you to take this action urgently.
Thank you.
Hi Tarvinder
Thank you for reaching out to us.
Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.
If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.
If it has been more than 15 days of your purchase we are not able to process the refund.
Hi Blazenka,
After login, i am unable to see the refund button. And the status is showing canceled.
Please help with that.
Hi Tarvinder
If it has been more than 15 days of initial purchase (I can see you have purchased the plugin on August 20, 2020, if that is correct) you will not be able to request a refund anymore, you can only cancel your subscription, and if the status is canceled that means the subscription is successfully cancelled.