As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi, I recently bought the PRO Version of Amelia, downloaded the PRO Plugin, deactivate and erased the old one....installed the new one but it still asking me to Upgrade to the Full Version.
Hi Hugo
Thank you for reaching out to us.
Unfortunately, you cannot just enter the purchase code and update Lite to the full version like that.
The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.
You can download the full version by logging into our store with the credentials you received when you purchased the plugin via e-mail.