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Hi, I would like to know if it is possible for only one employee to be responsible for 2 different services at the same time. I'm making Amelia available to a company that makes appointments and I created an account for them, but when I try to schedule more than one service at the same time (linked to only one employee) I can't. Can you help me?
Hi luana
Thank you for reaching out to us.
Unfortunately it is not possible to have multiple services held at the same time by the same employee.
You can add your employees to manage different locations only by creating a location for each employee, and then going to Amelia > Employees > Edit Employee > Work Hours.
Here you can create their work hours by adding the start time and end time for their shift, and choosing their appropriate location in the filed below, Locations.
You can go to Amelia settings - Roles settings and choose what you want to allow your employees to manage in their Employee Panel.