As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hello, I have issues with "Notification" When a customer makes a booking, only the employee receives notification, the customer is unable to receive a notification.
I have checked my linked WP Mailer everything looks good. the problem seems to be from Amelia App
Regards
Hi Kennedy
Thank you for reaching out to us.
Amelia notifications work together; if one type of notifications isn't working none of them will; having partial notifications is very strange. Please check the spam folder as well if there are some notifications missing.
The only logical explanation for a notification to be missing "from time to time" is that it either got stuck in the Junk/Spam folder or that it is blocked by your service provider.
We had a client who's WP Mail was only sending partial notifications (some were being dropped), and when they switched to SMTP all the notifications stopped working. To solve this they ended up using Mailgun and everything was working as intended.
The issue you may be experiencing can also be linked to a rollback on your server, or a timeout on your server that blocks the email from being sent, but that's not something we can help you with, since it's not coming from Amelia, but is instead something outside of our plugin that is affecting our plugin's behavior. You would need to check this with your hosting provider.