We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good afternoon,
since a few days ago appear a message of error when you have done every step for booking an appointment. In the moment when you click in the confirm button appear this text message "sorry there was a problem with the process of payment, please try again". always have been cofigurated in the same way, but now started this problem.
Thank you very much for your attention.
Jose Luis Simon
Hi there,
thank you for reaching out to us
Please let me know if you have 4.1 version of Amelia and which payment method are you using.