We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Paypal does not work.
Please take a look to https://escursioni.ilponticello.net/it/tutte-le-prossime-escursioni/ and choose 1st october's event, for example.
When you try to pay with paypal, you can see what i've attached.
It's a serious issue.
Hi, Fausto,
Thank you for choosing Amelia.
I don't see any errors on the console while inspecting the page.
When using Stripe or PayPal through Amelia, the most important thing to mention is that Amelia only connects your existing account, and there are no other settings other than what’s described in the Payment Settings section. So, if you’re having issues with payments the issue probably lies with the payment service’s credentials. Therefore, please make sure that they are correct and match the mode - Test credentials if you are testing payments and Live credentials for live payments.
Also, please make sure that your PayPal account is valid.
Looking forward to hearing from you.