We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2851427
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Comments

  •   Luan started the conversation
  • [deleted] replied

    Hi Luan

    Unfortunately this cannot be achieved using the plugin's builtin features.

    I'll kindly ask you to add it as a feature suggestion on this page. 

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

    It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the time for custom work in near future.

    But we can recommend these services for customization:

    https://codeable.io/?ref=l1TW1

    https://wpkraken.io/?tms-plugins

    They do develop such solutions, so can you please send your inquiry to them?

  •   Luan replied privately
  • [deleted] replied

    Hi Luan

    We added a shortcode for the popup - it needs to have the ID of the button that is calling the popup, so this is how one of the shortcodes should look like in the Elementor pop-up:

    [ameliabooking trigger=amelia-button-id]

    so if the button ID is 1 it will be:

    [ameliabooking trigger=1]

    So, you create a PopUp and set this shortcode in the popup, you will see the option Load booking form manually when you create Amelia shortcode, where you need to provide the button's ID, please look at the attachment.

    When you create a button, on which the PopUp will be called, you set its Button ID (that you will provide in the shortcode above afterwards):

    5478581827.png

    You need to enable the "Prevent Closing on Overlay" option in the popup settings:

    4035329291.png

  • Luan replied

    Hello Goodnight.

    oh cool, thank you very much.

    Another question; I have an "Essential Team" employee... Can 2 clients make appointments at the same time with this employee? Because then it would be referred to the professional

    I'm waiting, thank you!

  • [deleted] replied

    Hi Luan

    If you want to allow multiple clients booking the same time slot this can be achieved by increasing the service's maximum capacity

    5735694146.png

    and enabling Allow booking below minimum capacity from Amelia-Settings-Appointments 

    3043491468.png