We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Amelia team!
We are now testing Amelia, to understand its behavior.
That being said, once testing completed, we will need to know what to do to correctly clean-up :
- All the test data (Events, etc) in the Amelia database/portal.
- All the test users (fake customers) in the Wordpress Users' database.
Thanks in advance for the steps.
(By the way, a new feature could be to offer an automatic clean-up feature, that could even be linked to the "Test Mode" toggle button in the Stripe Payment options, to ease the transition from Testing to GoLive!)
Hi there,
thank you for reaching out to us
Please go to Amelia > Settings > Activation and turn on the slider Delete Tables.
Then reinstall the plugin.
This is the "clean up" feature - it will make everything return to the blank slate you had when you got the plugin the first time. Just make sure that when you're done reinstalling, you go back there and turn that option off.