I've set a service capacity as 30 but when I test via booking calendar on front end, if there is an appointment already made then it removes the slot and won't allow anyone else to book, even thought there is still plenty of capacity.
I think the issue may be: 'If you’re offering services to groups of people, you’ll see a couple of new options open. You can set rules that allow every individual to apply separately' - however, the Amelia docs and videos only say you can do this, not how to do it!
I'm now trying to add appointments in the back end. I've added customers, but when I click the dropdown in appointments to add the customer, they don't show.
...but without the necessary details...only shows there's a booking, not the name of the booker or number of people / extras which are the main things the client needs to know. These are all on the back end %service_name% on %appointment_date% at %appointment_start_time% %booked_customer% %number_of_persons% and the test email shows them, but not the actual notification.
Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response from us then. We have a response time limit 3-5 days but we mostly respond to tickets in 24 hours on work days. We aim to respond to tickets in order in which they have arrived, as it's fair to the clients.
For the minimum and maximum capacity, please advise what exactly happens. Allow booking below minimum capacity and set capacity of service to 30; disable allow booking above maximum to make sure that 30 is the limit.
Please make sure you have Amelia 4.1.
Please let me know if you added that customer in the backend or the frontend; does the duplicated customer appear twice in Amelia > Customers with same name and email? Do they have any differences?
Please make sure that Check For Existing Email is on in Amelia > Settings > Roles > Customers.
Appointments where maximum is above 1 are considered to be group appointments and will be available under one time and date where you will see all people who booked.
I've set a service capacity as 30 but when I test via booking calendar on front end, if there is an appointment already made then it removes the slot and won't allow anyone else to book, even thought there is still plenty of capacity.
I think the issue may be: 'If you’re offering services to groups of people, you’ll see a couple of new options open. You can set rules that allow every individual to apply separately' - however, the Amelia docs and videos only say you can do this, not how to do it!
Hi Liz!
Thank you for reaching out to us
Please go to Amelia > Settings > Appointments and check if Allow Booking Below Minimum is enabled.
Hi, It seems to work if I enable that - will that then work and also stop bookings when they reach capacity?
Hi Liz!
Exactly - once 30 people book, the booking for that slot will close completely
Just make sure that the other option, Allow Above Capacity is off.
This doesn't work. Nothing seems to work. This whole setup has been impossible.
I'm now trying to add appointments in the back end. I've added customers, but when I click the dropdown in appointments to add the customer, they don't show.
When I added the customer via the appointments in back end:
1. the customer is now duplicated
2. The appointment slot is STILL now showing available, even though both above minimum and maximum capacity are enabled.
Still NOT showing (not now) - it doesn't show at all.
Still no response - I really need help with this; everything doesn't work. More issues:
1. Appointments are all showing under one person when they're for multiple people
2. I've set up the employee notification, but it doesn't seem to be sending.
Actually employee notification is sending
...but without the necessary details...only shows there's a booking, not the name of the booker or number of people / extras which are the main things the client needs to know. These are all on the back end %service_name% on %appointment_date% at %appointment_start_time% %booked_customer% %number_of_persons% and the test email shows them, but not the actual notification.
Hi Liz,
Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response from us then. We have a response time limit 3-5 days but we mostly respond to tickets in 24 hours on work days. We aim to respond to tickets in order in which they have arrived, as it's fair to the clients.
For the minimum and maximum capacity, please advise what exactly happens. Allow booking below minimum capacity and set capacity of service to 30; disable allow booking above maximum to make sure that 30 is the limit.
Please make sure you have Amelia 4.1.
Please let me know if you added that customer in the backend or the frontend; does the duplicated customer appear twice in Amelia > Customers with same name and email? Do they have any differences?
Please make sure that Check For Existing Email is on in Amelia > Settings > Roles > Customers.
Appointments where maximum is above 1 are considered to be group appointments and will be available under one time and date where you will see all people who booked.