We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2850804
Customer Password Reset
Closed

Comments

  •  3
    Joseph Benson started the conversation
    August 17, 2021 at 8:59am

    Hi there,


    Thanks for all your previous help.

    I have a question about setting the customer password. When a new customer creates a booking and gets sent the "set password" email, when they click on the link and set the password, it goes to the Wordpress dashboard where they can choose colour schemes etc. Is it possible to have it land on our Amelia Customer Panel page after setting the password?

    Thanks,

    Joe

  • [deleted] replied
    August 18, 2021 at 10:21am

    Hi Joseph

    Thank you for reaching out to us.

    Unfortunately this cannot be achieved using the plugin's builtin features. Since they are logging into the backend, WordPress settings are being applied and it is not possible to modify this within Amelia.


  •  3
    Joseph Benson replied
    August 18, 2021 at 5:38pm

    Hi Blaženka,

    Thank you. Is it possible to pay for a customisation to make this work at all?

    Thanks,

    Joe

  • [deleted] replied
    August 19, 2021 at 10:20am

    Hi Joseph

    It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the time for custom work in near future.

    But we can recommend these services for customization:

    https://codeable.io/?ref=l1TW1

    https://wpkraken.io/?tms-plugins


  • Stephen replied
    August 25, 2021 at 10:01am

    You can try to redirect with a wordpress customization action. Please be aware that it is not the perfect solution, it will redirect user to amelia user page on all password reset request:

    function wpse_lost_password_redirect() {
        wp_redirect( 'your customer login page url here' ); 
        exit;
    }
    add_action('after_password_reset', 'wpse_lost_password_redirect');


  • [deleted] replied
    August 25, 2021 at 11:24am

    Hi Stephen

    Thank you for sharing that, I am sure it will bee useful for others as well.

    If there is anything else we can assist you with please don't hesitate to let us know.