We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2850682
Sort Customer order by first registration?
Closed

Comments

  •  1
    Willard started the conversation
    August 17, 2021 at 5:29am

    in the appointment page, when I hover over the names, the list of appointments pop up for that time, in order of first appointment.

    Now, when I click on the edit icon, the customers are all listed in alphabetical order. Did that change recently? Can I change it back?

    I cannot see the first-come, first-served order when editing appointments anymore. Please help!

  • [deleted] replied
    August 18, 2021 at 9:59am

    Hi Willard

    Thank you for reaching out to us.

    If you go to edit the appointment you will see the names in alphabetical order but if you simply click on the appointment to expand it for more details you will see the customers in the order they booked the appointment (aka first-come first-served)

  •  1
    Willard replied
    August 18, 2021 at 1:29pm

    Now I can’t go down my Pending list and approve the first 5 people.

    I have to memorize the order they signed up in and jump through the alphabetical list to change them to confirmed.

    You have it exactly backwards from useful.

  • [deleted] replied
    August 19, 2021 at 1:33pm

    Hi Willard

    Let me forward this to our developers to see what can be done about that. I will get back to you as soon as I hear back from them.

    Thank you for your time and patience.

  • [deleted] replied
    August 19, 2021 at 2:47pm

    Hi Willard

    I just heard back from our our dev team. They confirmed this logic has always been used and there were no changes recently regarding this.

    I'll kindly ask you to add it as a feature suggestion on this page. 

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.