We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
On the back-end in the menu services, I can't see the "package" tab.
I use amelia 4.01 but this does'nt show
Hi, Bertrand,
Thank you for choosing Amelia.
Please note that the Packages feature is available only in Pro and Developer licenses, therefore, if you have a Basic license, you should upgrade it to a pro one in order to use Packages.
Best Regards.
That explains why I can't see this tab ... :)
I will consider upgrading to pro version soon.
Thank you Liza for your answer.
Bertrand,
Yes, it can be a bit confusing.
Sure, if you decide to upgrade the plugin, just let us know (in case of upgrade you will have to pay only the difference between the two licenses minus the time you were using Amelia basic for).
Have a great day!