We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2850109
Time Slots removing and also employess with sporadic hours
Closed

Comments

  •  1
    Steve Robertson started the conversation
    August 16, 2021 at 12:53pm

    Hi, here is my scenario, hopefully there is a better way to do this..

    An employee works different hours every week so I can't just say they work 9am - 5pm each day. instead, I have just created special days for each of the slots they are available.. this is quite time-consuming. is there not a way i can just add 9-5 and then quickly delete slots they are not available?

    Likewise if someone books an appointment by telephone what is the best way to remove that appointment from the calendar in amelia so i dont get double booked?? i charge a deposit for each appt so i can't just go in and book it out, and anyway, that would be too time consuming

    Would really appreciate any help

    Thanks

    Steve

  • [deleted] replied
    August 17, 2021 at 9:42am

    Hi Steve!

    Thank you for reaching out to ussmile.png

    You can optionally break down that 9 - 5 shift into multiple hours:

    if one appointment lasts 1h, you can make 9 - 10, 10 - 11, etc, for each day (make it for Monday then click Apply to All).

    In this way every week you can remove and add hours you need.

    If someone books by phone, you can create an appointment from them in Amelia from the Backend or Employee panel. 

  •  1
    Steve Robertson replied
    August 17, 2021 at 2:51pm

    Hi Ivanai, thanks for your reply,

    I want my employee to be able to book 2 or 3 mths in advance not just weekly so that solution doesn't seem like it would work so using special days like I am now is looking like the quickest way, albeit a very time consuming quick way! Ideally we could have a calendar and we could click the hours/days available/not available fast.

    Unless there is another way?

    Cheers

    Steve


  • [deleted] replied
    August 18, 2021 at 10:34am

    Hi Steve,

    thank you for the kind reply!

    In that case, I'm afraid that Special Days is the only way to make a setup currently, as with my suggestion you'd have to make weekly changes.

    I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.