We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have a lift of things I offer which I am hoping could be included in the package with your program. I am currently with mind body and there are a few features I have found very useful so if the following is included please let me know
in studio and online
private appointments and group classes.
Group class options are mat or equipment
There are 5 programs I would like to offer on here
The programs above would be personalised with some sessions being appointments and some in group classes.
For all payments I would like clients to be able to have options of
pay per session
Pay for a pack which allows for group and private sessions which are different prices.
I would like the packs to show up when the client pays so they and I can keep track of how many sessions are left along with their history of payments.
When I have a new client starting I would need them to receive the initial consultation form to fill in online and send back to me- would this be available on Amelia? If not how else could we do this?
When I need to add classes or cancel classes would there be an email of notice for that as well as confirmation of appointment or booking emailed to them? If this isn’t available it’s ok this is not a must have.
Hi, Claudia,
Thank you for reaching out to us.
in studio and online private appointments and group classes. - Yes, Amelia has Zoom integration, so classes can be performed online as well.
Group class options are mat or equipment. - It is possible to add these options through Extras to each Service.
There are 5 programs I would like to offer on here - You can create 5 different Services then, one for each program.
The programs above would be personalised with some sessions being appointments and some in group classes. - You can use Services with different Capacities for that - for one attendee and for multiple attendees.
For all payments I would like clients to be able to have options of pay per session Pay for a pack which allows for group and private sessions which are different prices. - If you use Packages, then Clients will still have the option to purchase separate Appointments.
I would like the packs to show up when the client pays so they and I can keep track of how many sessions are left along with their history of payments. - Unfortunately, at the moment it's possible to see the number of remaining Appointments from a package only in the Customer panel. Therefore, it's not possible to display this information on the same page where a package can be purchased.
When I have a new client starting I would need them to receive the initial consultation form to fill in online and send back to me- would this be available on Amelia? If not how else could we do this? - Amelia doesn't have built-in forms, but it can be achieved with Custom fields. Thus, you can collect any additional info during the booking process, and it will be saved under the Appointment in Amelia.
Hope that will help.
Best Regards.