We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have generated the Stripe API key ( Live key ) but the card payment always decline shows error. Any fix? Please help
Hi Alan,
thank you for reaching out to us.
Please advise which error is coming up?
Also please make sure that keys are correct and that you have not entered test keys into live mode, or live keys into test mode.
Hello Ivana,
Error: Sorry, there was an error processing your payment. Please try again later
Yes the keys I am using is the live keys in the live mode.
I even tried to make the payment with different cards aswell
Alan,
Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply to this ticket.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Best Regards.
Alan,
Our developer tested payments with our test credentials and they worked.
Could you please try to switch to test mode, enter the test credentials, and try again? The issue might be coming from the Stripe settings.
Looking forward to hearing from you.