We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2849299
currency issue
Closed

Comments

  •  2
    Rohan started the conversation
    August 15, 2021 at 3:34am

    Hi 

    I do see alot of the issues / enquiries around the currency by simply searching by 'currency' especially when it integrates with WooCommerce. 

    https://www.screencast.com/t/OpOvVrgz5uR

    Although I see this long list of the issue, I saw a few replies saying that 'we have not heard of any complaints regarding currency'... 

    I dunno how you see it but I do feel that there is a room to improve of how Amelia sends the price with the right currency + value or at least some parameters for 3rd party multi-currency plugins in general to be able to pick up the value + currency sent by Amelia when sending values to WooCommerce cart.  

    Just to share the concern with you on the currency with WC. 

    Thank you



  • [deleted] replied
    August 16, 2021 at 8:41am

    Hi, Rohan,

    Thank you for sharing. 

    If you open these tickets, you will see that most of them are related to incorrect settings (for example, the payment system doesn't support the currency that was set in Amelia, and it's related to the payment system's regulations but not to Amelia) or to the fact that Amelia supports only one currency.

    That's why there are basically no bugs or issues with currencies coming from Amelia. And due to some limitations, we cannot change this logic at the moment, the way Woo would use its price instead of Amelia's price, for instance.

    Please feel free to contact us if you have any other questions.

    Best Regards.