We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
when the month starts midweek (such as September 2021), if the client sets recurring dates from Wed, SEP 01 for MWF appointments, it includes AUG 30 as the 2nd appointment.
This is a pretty fundamental error in the scheduling system. It counts backwards from the starting date to include a date *before* the first appointment.
Please tell me how to correct this. Its completely ruining the billing structure for the appointments.
Hi Willard,
thank you for reaching out to us!
That is very strange as dates should only go forward from the start date customer chooses.
Can you please provide me a link to the booking page?
Hi Willard,
thank you; please tell me, am I selecting the wrong date?
I choose the 18th as a start date and receive 18th:
If your start date is on Thurs the 19th, but your weekly recurring patterns are MTWTh, you will see appointments: 19th, 16th, 17th, 18th, 23rd.
it is set to “recommend the closest dates after”—I don’t understand why it would be recommending dates before my starting date.
Hi, Willard,
Could you please provide us with a temporary WP Admin login, so we will be able to investigate the issue from the inside. You can post the credentials as a private reply to this ticket.
Looking forward to hearing from you.
After trying all of the different recurringSub settings (and confirming that change in the db), it looks like it is being ignored. On Disabled, it is still recommending different time slots.
Please help.
Willard,
I just received a response from our developers: it turned out there's a bug. It will be fixed in the next update.
Sorry for this inconvenience.
Please let us know if you have any further questions.
Best Regards.