As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
When adding a new ticket, at least for Amelia, it's required to input also your purchase code. Every time I have to search for the code from my emails. This is not very convenient.
The purchase code should be tied to the customers profile.
Hi Jarno,
agreed; this is something that Ticksy requests for identification, as surprisingly it does not have a "connected to account" information automatically and customers sometime have more than one product purchased, or more than one licence that inquiry is related to.
I will suggest this to the team to see if we can request this.