When adding a new ticket, at least for Amelia, it's required to input also your purchase code. Every time I have to search for the code from my emails. This is not very convenient.
The purchase code should be tied to the customers profile.
agreed; this is something that Ticksy requests for identification, as surprisingly it does not have a "connected to account" information automatically and customers sometime have more than one product purchased, or more than one licence that inquiry is related to.
I will suggest this to the team to see if we can request this.
When adding a new ticket, at least for Amelia, it's required to input also your purchase code. Every time I have to search for the code from my emails. This is not very convenient.
The purchase code should be tied to the customers profile.
Hi Jarno,
agreed; this is something that Ticksy requests for identification, as surprisingly it does not have a "connected to account" information automatically and customers sometime have more than one product purchased, or more than one licence that inquiry is related to.
I will suggest this to the team to see if we can request this.