We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Helle,
after the update at the last version I noticed that when I create a new customer from the admin panel the Email field is not mandatory anymore. In this situation if two customers have the same name it's impossible to distinguish them.
It's important for us to fix it asap, please.
Thanks
Marco
Hi Marco,
thank you for reaching out to us
Please go to Amelia > Settings > Roles > Customer > and turn on Check for existing email when booking, so that clients cannot reuse an email.