We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello. I requested my refund more than 7 business days ago but it has not reached me. Can you help me please?
Hi, Ricardo,
Sorry to hear that you faced this issue.
Yes, sure. Could you please provide us with the email address that was used for the purchase? You can post it as a private reply to this ticket.
Best Regards.
Hi Ricardo!
The department is not working on weekends, so I have forwarded your request, and starting from tomorrow check will be made and we will let you know
I understand Ivana. Thanks for your response. Please if you know anything else, contact me. I need the refund as soon as possible, please.
Ricardo.
Hi Ricardo
Thank you for your patience. Our management just confirmed the refund has been processed so could you please ask for a transactions report from your bank to make sure you have received your funds?
I have received an email from you informing me that the refund has already been made but has not yet reached my bank account. I'll wait until Friday and if I don't get it, I'll contact you again, okay?
Thank you,
Hi Ricardo
We are here to assist in any way we can, please feel free to contact us if there is anything else we can do on our side.