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Hello. I requested my refund more than 7 business days ago but it has not reached me. Can you help me please?
Hi, Ricardo,
Sorry to hear that you faced this issue.
Yes, sure. Could you please provide us with the email address that was used for the purchase? You can post it as a private reply to this ticket.
Best Regards.
Hi Ricardo!
The department is not working on weekends, so I have forwarded your request, and starting from tomorrow check will be made and we will let you know
I understand Ivana. Thanks for your response. Please if you know anything else, contact me. I need the refund as soon as possible, please.
Ricardo.
Hi Ricardo
Thank you for your patience. Our management just confirmed the refund has been processed so could you please ask for a transactions report from your bank to make sure you have received your funds?
I have received an email from you informing me that the refund has already been made but has not yet reached my bank account. I'll wait until Friday and if I don't get it, I'll contact you again, okay?
Thank you,
Hi Ricardo
We are here to assist in any way we can, please feel free to contact us if there is anything else we can do on our side.