We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Bonjour,
J’ai souscris à un abonnement pour le plugin Amelia le 03 août 2021, je suis donc toujours dans la période d’essai de 15 jours.
J’ai demandé il y a trois jours un remboursement de mon achat.
J’ai suivi les instructions après avoir cliqué sur le bouton « Request Refund » dans mon compte TMSplugin.
Je n’ai pas reçu de confirmation de votre part concernant mon remboursement et mon désabonnement.
Pouvez-vous me confirmer que ma demande a été prise en compte ?
Désolé pour mon message en français, je vous laisse le soin de le traduire.
Merci d’avance !
Hi Thomas!
Thank you for reaching out
Yes, I'm afraid no confirmation email is sent.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out - if it's gray it is successful:
That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days; it's been 3 days so far, so you should receive refund before next Thursday.
Bonjour,
Effectivement, le bouton est grisé, donc ma demande a bien été prise en compte.
Parfait, merci pour votre réponse !
Bonne journée,
Cordialement,
Hi Thomas,
in that case yes!
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.