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  Public Ticket #2847548
form buttons not working
Closed

Comments

  •  1
    Adrian started the conversation

    HI,
    I've had difficulty submitting a ticket (it keeps saying my subscription code is invalid but I updated last month) and need help quickly, so thought I would reply to this old email.
    I have renewed my subscriptions (in July). My problem is that the "New Entry" and "Edit" buttons do nothing - see below. All teh other buttons work fine.
    It's really important I find out how to fix it, as we are running a pilot with 10 schools this week.
    Can you help?
    Thanks
    Adrian
    PS I am running all the latest versions of gravity forms, the Gravity Forms integration plugin with WPdatatables , and WPdatatables.

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  •  1
    Adrian replied

    Here are a couple of screen shots

    After hitting "New Entry" in admin section it shows the following message box, but nothing comes up from teh website itself when used by a user


    8902950298.png
    8806839415.png
    9929484687.png
  •  2,496
    Aleksandar replied

    Hello Adrian

    You opened a new ticket, no issues there.

    As for the issue - Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •   Adrian replied privately
  •   Adrian replied privately
  • [deleted] replied

    Hi Adrian

    Thank you for providing the information. We will look into this and get back to you with more information.

    We appreciate your time and patience.

  • [deleted] replied

    Hi Adrian 

    I just noticed that this is a duplicate ticket, so I will be closing this one and we can continue on the previously replied ticket.

    Thank you for understanding.