We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
HI,
I've had difficulty submitting a ticket (it keeps saying my subscription code is invalid but I updated last month) and need help quickly, so thought I would reply to this old email.
I have renewed my subscriptions (in July). My problem is that the "New Entry" and "Edit" buttons do nothing - see below. All teh other buttons work fine.
It's really important I find out how to fix it, as we are running a pilot with 10 schools this week.
Can you help?
Thanks
Adrian
PS I am running all the latest versions of gravity forms, the Gravity Forms integration plugin with WPdatatables , and WPdatatables.
Here are a couple of screen shots
After hitting "New Entry" in admin section it shows the following message box, but nothing comes up from teh website itself when used by a user
Hello Adrian
You opened a new ticket, no issues there.
As for the issue - Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi Adrian
Thank you for providing the information. We will look into this and get back to you with more information.
We appreciate your time and patience.
Hi Adrian
I just noticed that this is a duplicate ticket, so I will be closing this one and we can continue on the previously replied ticket.
Thank you for understanding.