We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2846914
Email for employees
Closed

Comments

  • Dominic Spencer started the conversation
    August 11, 2021 at 2:17pm
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    Hi,

    I'm setting up a service for a client and need to use the same email address for multiple employees. The client wants to receive the email notification to their central email address before passing the booking onto their staff. When I try to set up Employees whom have the same email address (ie central email address) I receive the attached error, "This email address already exists"


    Is there a way I can configure Amelia so multiple employees have the same email?

    Thanks in advance,


    Dom

  • [deleted] replied
    August 12, 2021 at 8:39am

    Hi Dominic,

    thank you for reaching out to ussmile.png

    I'm afraid that each employee needs to have a separate email address.

    You can enter fictional addresses such as [email protected] (that is literally my test employee's address as Amelia recognizes anything with @ and .com as an email for an employee), and then go to Amelia > Settings > Notifications.

    Here you can insert your email as Send All To Additional Address. In this way you will receive all booking notifications, and then you can manually reassign employees as needed.