We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2846374
booking form keeps loading
Closed

Comments

  • Reginald started the conversation
    August 10, 2021 at 10:53pm

    Hello...

    I have copied an existing service and renamed the copy to a different name. The booking form for this new service does not load...

    I already tried to:

    • clean the caches
    • deactivate and activate Amelia
    • Saved the employee again
    • The employee has a location

    I can not delete the employee and enter the same employee again, because he has a lot of active and important appoinments that I can not lose/delete.

    The strange this is that the original does load!

    What am I doing wrong?

    Please help!


    Best regards,


    Reginald


    Ps. Being from Holland, I am very, very, very, very happy that you integrated Ideal/Mollie Payments. Thank you!




  • [deleted] replied
    August 11, 2021 at 10:14am

    Hi Reginald,

    thank you for reaching out to ussmile.png

    Have you made any other changes to this service apart from the name?

    Please check these points:

    1. Are these services visible on the site? 

    9142153063.png

    2. If they are, is the employee assigned to these services?

    3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included.

    4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.