We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2846152
Events
Closed

Comments

  •  1
    Eva started the conversation


    Hey

    Unfortunately, it is the case that fully booked events are displayed as closed and customers can no longer see the event description, not even in the customer panel. That is very bad, because there is important information there. How can that be changed as quickly as possible?



    Unfortunately, the employee is not shown in the events either, I have to enter him by hand.

    Google Avi Code for locations doesn`t work either. 


    Best wishes

    Eva-Maria Servatius


  • [deleted] replied

    Hi Eva,

    thank you for reaching out to ussmile.png

    Yes, I'm afraid that closed Events cannot be interacted with once they are closed. I will check with the developers to see if there can be something done.

    Employees need to be added as a Staff member to a certain Event in order to be shown.

    For the Google API, did you enable Google Map API Keys on your Google account (enabling all necessary API's from the screenshot below), and have you added your billing account? You can read more about this here.

    6225836173.png

    When these are enabled, please add the APIs in API Restrictions on the "Credentials" page:

    6347327463.png

    If you did all this, please check if you inserted the API keys in Google Map API Key option in General settings of Amelia.

  •  2,576
    Aleksandar replied

    Hello Eva.

    At the moment, the only possibility is to automatically expand all closed events, so their description is shown, like this:

    2945981381.png

    To do this, you would need to add the following CSS on the page:

    .am-event-list .closed div:nth-child(2) {
    display: inline-block !important;
    }
    .am-event-list .closed div:nth-child(2) > div.am-event-book-cta.closed {
    display: none !important;
    }
    .am-event-list .closed div:nth-child(2) > div.am-event-details > div.am-event-photos {
    display: inline-flex !important;
    }
    

    Our developers will work on making the closed events clickable by default, so there will be no need for custom CSS in the future, but at the moment, this is the only way.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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