We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2845699
Site error
Closed

Comments

  • Davinder started the conversation
    August 10, 2021 at 7:47am

    I have updated to the latest version of Amelia, and immediately, this has occurred. I have gone through the steps as mentioned in a similar issue by another user by deactivating, etc. re-installing and so on.

    • Fatal error: Uncaught Error: Class 'AmeliaBookingInfrastructureWPIntegrationsWooCommerceWooCommerceService' not found in /homepages/30/d756346919/htdocs/clickandbuilds/BlossomPamperParties/wp-content/plugins/ameliabooking/ameliabooking.php:195 Stack trace: #0 /homepages/30/d756346919/htdocs/clickandbuilds/BlossomPamperParties/wp-includes/class-wp-hook.php(303): AmeliaBookingPlugin::init('') #1 /homepages/30/d756346919/htdocs/clickandbuilds/BlossomPamperParties/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array) #2 /homepages/30/d756346919/htdocs/clickandbuilds/BlossomPamperParties/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #3 /homepages/30/d756346919/htdocs/clickandbuilds/BlossomPamperParties/wp-settings.php(441): do_action('plugins_loaded') #4 /homepages/30/d756346919/htdocs/clickandbuilds/BlossomPamperParties/wp-config.php(81): require_once('/homepages/30/d...') #5 /homepages/30/d756346919/htdocs/clickandbuilds/BlossomPamperParties/wp-load.php(50): require_once('/homepages/30/d...') in /homepages/30/d756346919/htdocs/clickandbuilds/BlossomPamperParties/wp-content/plugins/ameliabooking/ameliabooking.php on line 195
  • Davinder replied
    August 10, 2021 at 1:36pm

    Resolved by manually FTP the folder into Plugins. The admin plug in update didn't resolve it, so the only way is to delete the old folder and replace with the new folder.

  • [deleted] replied
    August 11, 2021 at 7:26am

    Hi Davinder,

    thank you for reaching out to ussmile.png

    Yes, I'm afraid that file of the previous version needs to be deleted to avoid any conflicts; I'm glad to hear that you have found a solution.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.