We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I moved my Word Press application with Amelia from the pilot domain (https:// pre.klavier-unterricht.de ) to the productive domain https://callofmusic.com and all is working well. Only the notifications are still sent by the old e-mail adress, so the customer see pre.klavier-unterricht.de WordPress <[email protected]> as sender and not the new configured e-mail platform@callofmusic. I did this change in the Notification/Settings from Amalia.
Thanks
Thomas
Hi Ute,
thank you for reaching out to us
Can you please try purging all of the cache on your site and browser? It can happen that browser still "remembers" the old address.
Hi Ivana,
that I have done, I also used a privat window without any caching.
What else I can check, pls let me know.
Best regards
Hi Ute,
thank you for contacting back
You can try accessing the database and deleting this email from amelia_settings file.