We would like to use the Followup eMail after a week or 10 days, but it is only possible to set a time within the next 24 hours. Is it possible to add another Followup or extend the time to more than 24 hours?
Oh, by the way - it would be great if we can set the followup only a certain services. Some customers are "fire and forget" and never come back, others need followups ... is it possible to configure that service A gets followup and service B get none?
At the moment, I'm afraid that there are only reminders for that time; we are currently implementing SMS notifications for less than 24h, as a lot of clients requested it.
I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner - just like this one did
We would like to use the Followup eMail after a week or 10 days, but it is only possible to set a time within the next 24 hours. Is it possible to add another Followup or extend the time to more than 24 hours?
Oh, by the way - it would be great if we can set the followup only a certain services. Some customers are "fire and forget" and never come back, others need followups ... is it possible to configure that service A gets followup and service B get none?
Hi Sanny,
thank you for reaching out to us
At the moment, I'm afraid that there are only reminders for that time; we are currently implementing SMS notifications for less than 24h, as a lot of clients requested it.
I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner - just like this one did