We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi in the email notifications I want to send the zoom url with the booking confirmation, there seems to be an option for that but the formatting is really odd.
it is only allowing me to send the link with the date and time but no space between the two and only as a bullet point, like this:
See screen shot.
Is there a way to format this? Also any email templates that can be added?
Hi, Matthew,
Thank you for choosing Amelia.
Yes, at the moment, unfortunately, the formatting options for Amelia Notifications are limited. However, we will add a new HTML Notifications feature in one of the coming updates. I cannot tell you precisely when it will be released, but hopefully in the next update or the one after.
Could you please send us a screenshot of the Notification template on the back-end, so we will be able to see how it's supposed to look like?
Looking forward to hearing from you.
It's a default place hoder so in the backend it is just "%zoom_join_url_date%"
But it no matter the formatting I place on it, it left aligns bulleted and with no spaces.
Also is TMSplugin.com currently down? I am getting rerouted to a fake virus scan everytime?
Hi Matthew,
yes unfortunately this is the alignment of the placeholder at the moment; we will see to add more customization to it.
For the site are you looking for our store or Amelia site?