We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2842654
Sending more info in email
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Comments

  • Grant Holmes started the conversation
    August 5, 2021 at 4:26pm

    When I get an email from the system, I've modified it a bit, but would be nice if it sent me (the admin) also a link to log into the plugin. It seems it should from the screen shot, but I don't get them.

    I'd want that link whenever a new appt comes in at least.

  • [deleted] replied
    August 6, 2021 at 10:26am

    Hi Grant,

    thank you for reaching out to ussmile.png

    Please tell me is your admin email registered in Amelia > Settings > Notifications > Send all mail to additional address? If it's not please enter it there, so that you can receive all emails your employees and customers do, and hence you will receive the employee panel link.

  • Grant Holmes replied
    August 26, 2021 at 5:11pm

    Sorry for the stall. Yes see attached.

  • [deleted] replied
    August 28, 2021 at 8:06am

    Hi Grant,

    that is all right, thank you for contacting back and for the screenshotsmile.png

    That's where you activate the notifications; but if you want to receive notifications to your email as well, you need to put your email here:

    1251719951.png

    Also, please try changing from PHP mail to another method; because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send.

    • WP Mail – This option uses the WP mail WordPress function for sending emails, and it is best to use it if you use some third-party plugin for sending emails.
    • SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them in to configure SMTP properly. A Google SMTP example:
      • SMTP Host – smtp.gmail.com
      • SMTP Port – 465 (SSL) or 587 (TLS)
      • SMTP Secure – SSL, TLS or Disabled
      • SMTP Username – Your Gmail address
      • SMTP Password – Your Gmail password

      For Gmail, it is also necessary also to turn on the “Allow less secure apps” option in your Gmail account.

    • Mailgun – Powerful APIs that enable you to send, receive, and track emails effortlessly.
      To set up Mailgun, you need to populate the Mailgun API Key and Mailgun Domain input fields that appear when selecting Mailgun as your mail service.