We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2842576
Save button for appointment in back-end does not work
Closed

Comments

  • Nina started the conversation
    August 5, 2021 at 2:52pm

    When I try to add an appointment as an admin in the back-end the save button does not work. 

  •   [deleted] replied privately
  • Nina replied
    September 16, 2021 at 2:07pm

    Sorry for the late reply. 

    Just installed the zip file attached to this ticket. But this does not solve the problem. 
    It is working on and off the last couple of weeks. 
    Everytime when there is an update it works for a couple of times and then all of a sudden it stops working. 

    It happens when I choose a customer from the list. 


  • [deleted] replied
    September 17, 2021 at 11:29am

    Hello Nina, 

    If you have the newest version of Amelia, 4.2 installed and active, and still have this issue, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.