We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
under the Notifications section - where you have email templates, we are having an issue after the new version upgrade.
Customer panel Link is correct in "Customer Panel Access" email template, but when we add the customer panel URL placeholder in "Event Booked" template its not working, its going as customer-panel_url.com ( I mean if we click on the customer panel access link it open customer-panel_url.com)
And also for some reason, there is no token in the link too. There is something wrong.
i have made a video for you to better understand the issue
https://share.getcloudapp.com/KouJGj7w
Hi Dharmendra,
thank you for reaching out to us!
The placeholder will lead you to that site only if you are Testing the email trough Send Test Mail in Amelia Notifications.
The real token is created when customer books and they receive the confirmation email.
Its not happening in both scenarios - even when some one books and also when I send test email.
Hi Dharmendra
Can you please provide us with a link to the front end where you have appointments shortcode so we can try to make a test booking. We can only see events available for booking on the link provided. If you use the test email you will not get the correct information, you need to submit an actual booking using information that are not associated to an existing user account.
There are no appointments on the site - its all events
if you click this link ( https://www.mashdemy.live/book-even-testing/ ) and test any event - the email that you receive will have that link.
Hi Dharmendra
Thank you for confirming that, I wanted to make sure both notifications render the placeholder properly. Can you please try making a test booking using data that is not associated to an existing account, because if you try to book with an email associated to an employee that could cause issues.
We were able to receive the link after booking an event and it leads to the correct URL