As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I just asked for the refund. I have overcome a lot of problems configuring the plugin, I have lost six days to configure it and now the booking forms are not showing and remains loading. The worst thing is that the answer you have given me is a copy and paste of another ticket that I have already reviewed. I have reviewed all the tickets on that topic and no solution has worked for me (I've been there for six days and I already know all the tickets). I find your answer very bad after waiting 24 hours, sorry.
I think Amelia it's a good plugin but it doesn't work well for my website and the support, honestly and with all due respect, is very slow. Sometimes effective and sometimes not, but slow.
I can't waste any more time and another six days with more problems. I understand and respect your support policy but I can't work like this, it's too long waiting, I'm sorry.
Thanks
Hi Ricardo
We are really sorry to hear that. If there is anything else we can do to assist please don't hesitate to let us know.
Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.
If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.