I just asked for the refund. I have overcome a lot of problems configuring the plugin, I have lost six days to configure it and now the booking forms are not showing and remains loading. The worst thing is that the answer you have given me is a copy and paste of another ticket that I have already reviewed. I have reviewed all the tickets on that topic and no solution has worked for me (I've been there for six days and I already know all the tickets). I find your answer very bad after waiting 24 hours, sorry.
I think Amelia it's a good plugin but it doesn't work well for my website and the support, honestly and with all due respect, is very slow. Sometimes effective and sometimes not, but slow.
I can't waste any more time and another six days with more problems. I understand and respect your support policy but I can't work like this, it's too long waiting, I'm sorry.
We are really sorry to hear that. If there is anything else we can do to assist please don't hesitate to let us know.
Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.
If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.
I just asked for the refund. I have overcome a lot of problems configuring the plugin, I have lost six days to configure it and now the booking forms are not showing and remains loading. The worst thing is that the answer you have given me is a copy and paste of another ticket that I have already reviewed. I have reviewed all the tickets on that topic and no solution has worked for me (I've been there for six days and I already know all the tickets). I find your answer very bad after waiting 24 hours, sorry.
I think Amelia it's a good plugin but it doesn't work well for my website and the support, honestly and with all due respect, is very slow. Sometimes effective and sometimes not, but slow.
I can't waste any more time and another six days with more problems. I understand and respect your support policy but I can't work like this, it's too long waiting, I'm sorry.
Thanks
Hi Ricardo
We are really sorry to hear that. If there is anything else we can do to assist please don't hesitate to let us know.
Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.
If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.