We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I created ~7 tables in a database by uploading CSVs before realizing that, despite having provided names when the tables were created, phpMyAdmin was reporting totally different names like wp_wpdatatables_1 instead of the specific name used and it was causing me a lot of confusion. I used phpMyAdmin's SQL functionality to ALTER TABLE/RENAME TO the tables and everything seemed to be working fine after that.
However, I noticed today that I no longer see any rows in my wpDataTables admin area in Wordpress in those tables. Additionally, when I tried to rename the table in wpDataTables, I was shown the attached error.
I forgot to mention, I am using the databases to populate GravityForms forms' dropdown fields with GravityWiz's GravityPerks "Populate Anything" database info. Additionally, I am also using the Gravity Forms integration for wpDataTables which allows me to use a GravityForms' form entries as a table type data source.
This still works despite wpDataTables not being able to pull up the data from the admin panel for itself.
Hello ian
Thank you for your purchase.
If you imported CSV files into wpDataTables, the plugin creates them as manual tables in the database, so they will be named wp_wpdatatables_# by default.
If you imported the CSV files directly in the database, you could only pull them into wpDataTables by creating MySQL query-based tables, and you couldn't see the screen shown in your screenshot, as that indicates the table was created manually (or imported into the plugin), so my guess is you imported the files through wpDataTables.
So, now that you've changed the table names in the database, the plugin can't see them anymore.
You need to go to wp_wpdatatables database table, and check the names of these tables. If they are correct, you need to change the cells in the "content" and "mysql_table_name" columns in that table, so it's not pulling:
SELECT * FROM wp_wpdatatable_1
But instead:
SELECT * FROM yourDatabaseTableName
Also, change the mysql_table_name to contain the correct database table name.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you!
You're welcome!
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables