We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2841755
I can't update my Amelia plugin.
Closed

Comments

  • Mark started the conversation
    August 4, 2021 at 3:35pm

    "Update failed: To receive automatic updates license activation is required. Please visit settings to activate Amelia."

    but my Amelia is activated.

  • [deleted] replied
    August 5, 2021 at 1:56pm

    Hi Mark,

    thank you for reaching out to ussmile.png

    Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and you will see Manage Domains.

    6366610744.png

    Please check there if your purchase code is active on your currently active domain; if it is please let me know.


  • Mark replied
    August 5, 2021 at 2:25pm

    Hi Ivana,

    I installed Amelia on a localhost and then I migrated to a live host.

    The domain reflected here is still my localhost.

    It is active on both. 

    2126783375.png


  • [deleted] replied
    August 6, 2021 at 12:37pm

    HI Mark

    Can you please scroll and see if you are able to delete the old domain from there, then you would be able to activate the licence on the new domain from Amelia settings - Activation.

  • Mark replied
    August 6, 2021 at 3:00pm

    All good. Thank you

  • [deleted] replied
    August 7, 2021 at 1:34pm

    You are most welcomesmile.png

    If there is anything else we can assist you with please don't hesitate to open a new ticket.

    Have a wonderful day!