After overcoming many obstacles to make Amelia work well on my website and doing many tricks to configure it, the booking form does not work. The booking form remains loading. It has only happened to me on this page (https://visitasiviglia.com/tour-siviglia/tour-monumentale/), so it seems very strange to me. On all the other pages I have pasted different short-codes Amelia works perfectly. You can see the other pages (https://visitasiviglia.com/) with their booking forms and you will see that there is no problem. Do you know why this happens? It has a solution?
Please it's very important for my website, I connected all the forms today and I cannot leave it like that. I can lose customers.
I have tried all these solutions (https://tmsplugins.ticksy.com//ticket/2832641/) and they do not work. Please I need to know if this can be fixed. Otherwise I need to request a refund in the first 15 days.
I had to restore a backup because I thought I would find the solution sooner. Attached images of the problem.
I think you should have a document or page with the problems found. I understand that you respond as soon as possible but to work a website that has problems when using the plugin it is a lot to wait almost 24 hours for the answer. At least one forum, a facebook group or some place where we can at least talk among those of us who use Amelia. I have found solutions in the tickets before you answered me some times, but not all the solutions are there and it is a long time with a useless website.
I'm sorry to hear that; we are always here for any question you have. All technical issues need to be resolved via Ticksy, because very often we need to ask for access permissions that we cannot share via Facebook page.
Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response from us then. We have a response time limit 3-5 days but we mostly respond to tickets in 24 hours on work days. We aim to respond to tickets in order in which they have arrived, as it's fair to the clients - if you have contacted us before someone, it would not be nice to respond to them first and leave you waiting. By the time you reply to us again, if further contact is needed, more tickets arrive, so we need to get in touch with those clients before addressing your reply. The nature of the technical support needed for certain inquiries and incoming flow of inquiries in general is such that it requires more time or more investigation for certain cases, so it would be inconvenient for clients to wait that entire time on a live chat (hence the reason why we do not have live chat implemented).
This is why tickets have proven to be most efficient in assisting our clients in a timely manner.
For the issue, I see that it's the In Gruppo booking that is not loading; please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
Please, I understand your reply policy and it seems correct to me, but understand me, I cannot wait 24 hours for this reply. You tell me basic things that I have already checked, I have even told you that I have already looked at this other ticket (https://tmsplugins.ticksy.com//ticket/2832641/) and it doesn't work either.
I'll explain again: I have other booking forms for the same service on other pages and it appears correctly. None of your solutions is valid because they are basic things that I have checked more than once in 24 hours. In addition, I have also noticed that the option "Someone else is coming with you" disappears from other forms in which it should appear (already checked in the "custom" tab it is active and in "show field").
I can not work like this. I am wasting precious time and customers. Almost a week just looking for solutions so I think this plugin doesn't work for me.
I just asked for the refund. Please, how long to return my money? I have overcome a lot of problems configuring the plugin, I have lost six days to configure it and now the forms are not showing. The worst thing is that this answer you have given me is a copy and paste of another ticket that I have already reviewed. I have reviewed all the tickets on that topic and no solution has worked for me (I've been there for six days and I already know all the tickets). I find this answer very bad after waiting 24 hours, sorry.
thank you for the kind reply; I absolutely understand your standpoint as well.
If you'd like to proceed with the refund, please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.
If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.
Hello,
After overcoming many obstacles to make Amelia work well on my website and doing many tricks to configure it, the booking form does not work. The booking form remains loading. It has only happened to me on this page (https://visitasiviglia.com/tour-siviglia/tour-monumentale/), so it seems very strange to me. On all the other pages I have pasted different short-codes Amelia works perfectly. You can see the other pages (https://visitasiviglia.com/) with their booking forms and you will see that there is no problem. Do you know why this happens? It has a solution?
Please it's very important for my website, I connected all the forms today and I cannot leave it like that. I can lose customers.
I have tried all these solutions (https://tmsplugins.ticksy.com//ticket/2832641/) and they do not work. Please I need to know if this can be fixed. Otherwise I need to request a refund in the first 15 days.
Thanks in advance
Ricardo.
I had to restore a backup because I thought I would find the solution sooner. Attached images of the problem.
I think you should have a document or page with the problems found. I understand that you respond as soon as possible but to work a website that has problems when using the plugin it is a lot to wait almost 24 hours for the answer. At least one forum, a facebook group or some place where we can at least talk among those of us who use Amelia. I have found solutions in the tickets before you answered me some times, but not all the solutions are there and it is a long time with a useless website.
Hi Ricardo,
thank you for reaching out to us.
I'm sorry to hear that; we are always here for any question you have. All technical issues need to be resolved via Ticksy, because very often we need to ask for access permissions that we cannot share via Facebook page.
Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response from us then. We have a response time limit 3-5 days but we mostly respond to tickets in 24 hours on work days. We aim to respond to tickets in order in which they have arrived, as it's fair to the clients - if you have contacted us before someone, it would not be nice to respond to them first and leave you waiting. By the time you reply to us again, if further contact is needed, more tickets arrive, so we need to get in touch with those clients before addressing your reply. The nature of the technical support needed for certain inquiries and incoming flow of inquiries in general is such that it requires more time or more investigation for certain cases, so it would be inconvenient for clients to wait that entire time on a live chat (hence the reason why we do not have live chat implemented).
This is why tickets have proven to be most efficient in assisting our clients in a timely manner.
For the issue, I see that it's the In Gruppo booking that is not loading; please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
Please, I understand your reply policy and it seems correct to me, but understand me, I cannot wait 24 hours for this reply. You tell me basic things that I have already checked, I have even told you that I have already looked at this other ticket (https://tmsplugins.ticksy.com//ticket/2832641/) and it doesn't work either.
I'll explain again: I have other booking forms for the same service on other pages and it appears correctly. None of your solutions is valid because they are basic things that I have checked more than once in 24 hours. In addition, I have also noticed that the option "Someone else is coming with you" disappears from other forms in which it should appear (already checked in the "custom" tab it is active and in "show field").
I can not work like this. I am wasting precious time and customers. Almost a week just looking for solutions so I think this plugin doesn't work for me.
I just asked for the refund. Please, how long to return my money? I have overcome a lot of problems configuring the plugin, I have lost six days to configure it and now the forms are not showing. The worst thing is that this answer you have given me is a copy and paste of another ticket that I have already reviewed. I have reviewed all the tickets on that topic and no solution has worked for me (I've been there for six days and I already know all the tickets). I find this answer very bad after waiting 24 hours, sorry.
Hi Ricardo,
thank you for the kind reply; I absolutely understand your standpoint as well.
If you'd like to proceed with the refund, please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.
If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.