We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2841665
Customer cancellation & refund - events
Closed

Comments

  • Kevin Boonekamp started the conversation
    August 4, 2021 at 1:44pm

    Hi There,


    We were wondering how customers can cancel their event booking and how is the refund handled? Or is cancellation solely handled by an admin from our side?

    Thanks in advance!

  • [deleted] replied
    August 5, 2021 at 1:24pm

    Hi Kevin,

    thank you for reaching out to ussmile.png

    It all depends on the abilities you give to your customers and employees regarding cancellation. Admin can do it anytime. If you enable your customers and employees to cancel they will be able too.

    All refunds would need to be managed from the payment method site only, I'm afraid as Amelia does not store customer payment information so we wouldn't have a way to return the funds to them.

    If they pay with, let's say, Stripe, you would need to log into your Stripe account and refund them from there.


  • [deleted] replied
    August 5, 2021 at 2:21pm

    Hi Kevin

    Thank you for reaching out to us.

    You can set up a Customer Front-End Panel and allow your customers to manage their appointments, however Amelia does not have a system for refunds so you will have to issue the refunds through a reseller you use for payments.

    https://wpamelia.com/front-end-customer-panel/