As previously announced via banners and our newsletters, support is no longer available through this platform.
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Hello,
I have installed Amelia Plugin Pro, am running version 4.0.1 but I just now noticed that the Package feature has never appeared on my backend. I need to be able to use this now. How do I activate this?
Thanks.
Hi Gerardo
Thank you for reaching out to us.
Please log out of your WP and clear your website and browser cache then check again, there is no other reason it wouldn't show if you installed the correct version.
Hello, thanks for your reply.
I ended up reinstalling the plugin by uploading the zip file. It was installed, I can see it in my WP Dashboard, but none of the Amelia menus display anything. The only item that opens correctly is Amelia->Settings.
I have cleared my browser cache and cookies and reloaded the WP Dashboard but still the same problem. Amelia->Dashboard shows a blank page along with all the other items except for Amelia->Settings.
What can I do to fix this?
Hi Gerardo
If you don't see anything in the back-end, the issue is related to a conflict with one of the plugins you have installed, or the theme that is currently active. That is - vue.js conflict.
One way to resolve this would be to disable other plugins and try to access Amelia/Customize. If you're able to access it, click on the "Use already loaded vue" slider, enable all other plugins, and delete cache from the website.
If that doesn't work, you'll need to access the wp_options table in your database:
It is possible that your prefix is not "wp_", but something else, so if that is the case, please look for "your_prefix_options" table.
When you access it, you can search through the column "option_name". Search for the term "amelia_settings":
That returns one row, and you need to edit it:
In the option_value column look for these two settings:
"useWindowVueInAmelia"
"useWindowVueInAmeliaBack"
They are both currently set to true, so you need to change those to false.
When you do that, it should all be working fine. If it doesn't, or you're not comfortable changing this in the database, please provide me a temporary wp-admin user (administrator), and database access credentials (phpMyAdmin or cPanel), and we'll gladly do this for you.
Hello,
Thanks for the reply.
That did the trick. Thank you so much!