As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi there, recently we experiencing an issue with Amelia
For the past year or so of using the plugin it has prepopulated the users details on the final step of the booking form (as most of our bookings are return clients) however this has recently stopped
Can you assist please
Hi Shaun
Thank you for reaching out to us.
The fields will be pre-populated only if the client is logged in, so if they cleared their cache and got logged out of the portal they will need to log back in to have their information filled while booking.