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We have had wpdatatables installed and working for a couple years now. It now appears to have stopped working and even though it shows as active under plugins, it is not being recognized, we cannot open it (it times out) and we are getting a "fatal error" message on our site.
The plugin had expired and we renewed this morning. It is showing the current version under plugins. Any ideas?
Hello peterchurch1
Thank you for your purchase, and sorry to hear about these issues.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
Since there's a fatal error on the site, it'd be great if you can also provide me with FTP access credentials, so we can revert changes if they break the page.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Aleksandar,
Thank you for your reply and response. We were able to determine that the issue was on our end with our MySQL server and have the problem resolved. Thanks again for the customer service!
Best,
Peter Church
That's great news, Peter
Thanks for letting me know!
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables