We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Is it possible to have a service's appointment times start at fifteen minutes after the hour? For example, from 10:15 to 10:45. or 10:45 to 11:15 . Right now the appointments start at 10:00, 10:30 or 11:00 etc. How can I configure the appointment starting times?
Thank you.
Hi Gerardo,
thank you for reaching out to us
You can adjust this by going to Amelia > Settings > General Settings > Time Slot Step.
Set it to 15 minutes and you'll be able to get 10:15 10:45 etc
Hello,
Thanks for the reply.
Can I set this time slot step specifically for one service only? Or does this apply to all services?
Ideally, I need to set this for one service only. I don't want all services to have the 15 min step
Hi Gerardo
Since this is set in general settings it will apply to all services. Unfortunately it is not possible to adjust the time slots for individual services.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.