We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi There,
We are using the Amelia plugin solely for event bookings, is there an option for event categorisation that is similair to the way that the "services" option handles this?
Hi Kevin,
thank you for reaching out to us
Events don't have categories, but they have Tags, which you can add to each event.
Events that share the same tag, can be displayed together in one group via shortcode [ameliaevents tag='name']
Instead of name you would enter the tag you have set.
Hello,
sorry to intrude in this topic.
Yesterday I posted a few questions and I didn't receive any answers, I see on here that every hour team of Amelia is responding to other people.
How to get an answer?
Hi Veronica!
Please let me know where have you reached out to us? Is it via this platform? If it's not please open up a ticket here.
I see that you have 2 tickets that we have responded to - please let us know in one of them if you have any other questions, we'll be happy to help!