As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi,
Im unable to activate my product because the activation box is greyed out. I tried with the wp plugin store and thru the zip provided from you guys. I have linked a screenshot below.
Kind Regards,
Matthew
Hi, Matthew,
Thank you for choosing Amelia.
Did you have Amelia Lite installed on your site before? Because it seems like it was installed and it wasn't deleted from your WP completely before the license installation.
If so, please detele the current Amelia folder through FTP and re-install it after that by following the steps below:
Check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before upgrading the plugin ( it is disabled by default, but just in case).
1) Download the zip from our store
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear site and browser cache
After that, the Activate option should become available.
Looking forward to hearing from you.