We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2839181
Can't activate
Closed

Comments

  • Matthew started the conversation
    August 1, 2021 at 11:52am

    Hi,


    Im unable to activate my product because the activation box is greyed out. I tried with the wp plugin store and thru the zip provided from you guys. I have linked a screenshot below.


    Kind Regards,

    1903084687.png

    Matthew

  • [deleted] replied
    August 1, 2021 at 6:34pm

    Hi, Matthew,

    Thank you for choosing Amelia.

    Did you have Amelia Lite installed on your site before? Because it seems like it was installed and it wasn't deleted from your WP completely before the license installation. 

    If so, please detele the current Amelia folder through FTP and re-install it after that by following the steps below:

    Check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before upgrading the plugin ( it is disabled by default, but just in case). 

    1) Download the zip from our store

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear site and browser cache

    After that, the Activate option should become available.

    Looking forward to hearing from you.